Vacating A Property

In order to assist you throughout your vacating process, please see below information:

How Much Notice Do You Need to Give?

Notice must be in writing and can be given by post, email or in person. Notice periods can vary pending your agreement or circumstances. Please refer to Consumer Affairs Victoria’s guide to giving notice as a renter for full details.

Cleaning and Condition Reports:

Renters must leave the property reasonably clean, and in the same condition as when they moved in, allowing for fair wear and tear. Please refer to Consumer Affairs Victoria’s guide to condition reports and cleaning obligations for full details.  All final inspections must meet the satisfaction of the Rental Provider in accordance with the legislation.

Guidelines on Fair Wear & Tear:

Please refer to Consumer Affairs Victoria’s guide to fair wear and tear

Bond Refund Process:

Bonds in Victoria are held and refunded by the Residential Tenancies Bond Authority (RTBA), not our office. Once you vacate, a bond claim is submitted to the RTBA. Please refer to Consumer Affairs Victoria’s guide to bond claims and refunds for full details.

Disconnecting Utilities and Forwarding Mail:

It is important that you:

• Contact your utility providers (telephone, internet, pay TV, power, gas, etc) and inform them that you will be vacating so the final readings can be carried out and they can arrange for these services to be connected in your new home. Please be sure to leave your utilities connected for 3 additional business days after your vacate date, as this will allow us to check all appliances during your bond inspection and ensure there are no delays with your bond refund.
• All NBN Access Devices are to be left at the property. Please ensure that these are not removed and taken during your vacate. For more information on NBN Connections, please visit: https://www.nbnco.com.au/residential/moving-home
• We suggest completing a mail redirection form with Australia Post. This will ensure that any mail from people you haven’t notified of your new address will still reach you.

After-hours Drop Box:

An after-hours drop box is available for clients returning keys and remotes outside of business hours. It is located at the front of our Oakleigh office, 7-9 Atherton Road, Oakleigh, on the right-hand side next to the touch screen and intercom system (adjacent to H&R Block Accountants).

Please ensure the office has been provided with all relevant details prior to returning keys. See the diagram below for the exact location.